Frequently Asked Questions

Pre-order with full payment is required at least 3 days prior to your pick-up date.

We want you to enjoy your favorite pastries as fresh as possible, so all your orders are handcrafted by Ingrid less than a day before your pick-up.

No refund is available once the order is placed.

We are taking all of our orders online here.

If you are looking for bespoke desserts that fit your diet, you are most welcome to chat with us via WhatsApp or Instagram. Please bear with us as the line might be busy, and that your order might take a few more days to process.   

Cupcakes

Order options:

• 6 pieces, 2 flavors max.
• 12 pieces, 4 flavors max.

Muffins

Order options:

• 6 pieces, 2 flavors max.
• 12 pieces, 4 flavors max.

Madeleines
Minimum order: 6 pieces.

- 1 flavor for every 3 pieces.

Whole Cakes

Minimum order: 1 whole cake (5”/6”/8”)

- Recommended portion:

• 5” for 2-4 person;
• 6” for 5-8 person;
• 8” for 9+ person.

Looking for something special for the occasion, and exquisite treats that suit your dietary needs? Whatsapp us at 6089 8912.

All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. 

We recommend storing your cakes and cupcakes which contain wet ingredients like fresh fruit & cream in the fridge within 30 mins upon collection, or your order if the weather is warm. When storing cake in the fridge always allow it to come to room temperature before serving.  

In the (unlikely) event you find that you have some bakeries left over they’ll stay fresh for a day or so in their box. Our products usually best for max 2-3 days. We do not recommend freezing our items. 

All orders will be available for pick-up at the studio. Just give us the name and number used for your order at the front door, and we will bring you your lovely cake. You can find our location here.

Our bakeries will come in sturdy boxes suitable for transport but they are fragile. Cupcakes and cakes are required to store at the refrigerator within 30 mins upon collection. We strongly recommend purchasing a cool bag with us or bringing a large size freezing bag with you.

Please note that if your cake is not picked up on the date you requested, your order will be automatically cancelled without a refund—don’t forget to set a reminder on your calendar!

Yes, we do! We are delighted to arrange delivery with GoGoVan on your behalf once your order is confirmed.

You may select the delivery option when you place an order. Your order will be delivered by GoGoVan at your own expense and risk.

Please note that the delivery range is set by GoGoVan, and you need to pick up the cake at the van as the driver does not provide door-to-door delivery service.

The delivery fee is non-refundable once the order is placed. Please visit here to get a fee estimation.

(https://www.gogox.com/hk/pricing/)

Ingrid’'s Bakeology focuses on making low-sugar vegan treats that are free from gluten, eggs, dairy and butter.

Special items such as keto desserts may be on our menu from time to time. Subscribe to our newsletter so you won’t miss out on any of our surprises!

Not at this moment. Right now, our cooking studio is not open to the public. Self pick-up is available by appointment only.

Please refer to Disclaim page.